There can be several reasons why a document might have been rejected:
Low quality, blurry, or unreadable — We accept various formats, including digital photos, PDFs, and screenshots. Ensure everything is readable before submitting.
Incomplete document or missing information — The document must not be cropped, and all four corners should be visible. Ensure relevant details such as name, address, date, and bank account details are present.
Name mismatch — The document must be in the account holder's name and match the name on the gaming account.
Business bank statement — Business accounts cannot be used for deposits or withdrawals.
Unsigned document — Passports, ID cards, and paper bank statements obtained in a bank branch must be signed.
Expired or outdated document — Documents must be valid, and proof of address should be issued within the last 3 months.
Wrong document type — Only specific types of documents are accepted as proof of identity and address.
Black and white copies are not accepted — All documents must be in color.
