Once you upload your documents, the verification process begins right away. The way it's handled depends on how you submitted them and which type of document is being reviewed.
Verification Process
If submitted via in-app upload (pop-up dialog):
ID Verification — Usually instant. You can see the result directly in the dialog window.
Proof of Address (POA) — Requires manual review by our team. Your account status will be updated once the review is complete.
If submitted via the secure drop zone (following an email request from our verification team):
Our team will review your documents within 24 hours and notify you by email once the process is complete.
In both cases, no further action is needed from you after submission. If additional information is required, our team will contact you directly.
Notifications
You will receive an email confirmation when your verification is complete.
If additional details are required or there is an issue with your documents, a member of our team will contact you directly.
You can also track your status in the verification dialog:
Yellow field = Pending review
Green field = Approved
Common Rejection Reasons
Expired document; cropped edges; low quality/blur
Glare or reflections obscuring data or photo
Only one side submitted where two are required
Mismatch with account details or suspected tampering
If your document is rejected and not eligible for self-service retry, the case is escalated to the Verification team who will contact you by email.
