If we ask you to verify the source of funds used on your account, you will need to provide documentation confirming both the origin and value of those funds.
Step 1 — Complete the Customer Questionnaire
You will first be asked to complete our Customer Questionnaire, which covers:
Your occupation and income level
The source of funds you use to play with us
Step 2 — Submit Supporting Documents
Depending on your account activity, you may be asked to provide one or more of the following:
Recent bank statement clearly showing income from identifiable sources or savings
Proof of earnings (payslips, employment contract, director remuneration, dividends, etc.)
Business ownership documents (if income is from a business)
Proof of inheritance
Proof of sale of property or investments
Any other document evidencing source of funds
Note: We will typically request bank statements showing both the source of funds and the deposits made on our site.
We process submitted documents as quickly as possible to minimise any inconvenience. If you have questions, our Customer Support team is available to assist.
