A deposit may be declined for several common reasons. Please review the points below before attempting another transaction.
Check the Following:
- Payment method validity – Ensure your card or selected method has not expired.
- Name match – The payment method must be registered in your own name. Third-party payments are not permitted.
- Deposit limits – Confirm you have not reached your account’s deposit limits.
- Available funds – Make sure sufficient funds are available.
- Amount entered – Try depositing a smaller amount.
- Alternative method – Consider using a different payment option.
Name Displayed as Initials
In some cases, banks display your name as initials instead of your full name. This may cause the transaction to fail due to verification requirements.
You may resolve this by:
- Using a payment method that displays your full name; or
- Contacting your payment provider to update your name format.
If the issue continues after these checks, please contact our support team and provide details of the failed attempt (payment method and amount). We will be happy to assist you.
