Most deposits are credited instantly. Typical timeframes by payment method:
Card payments — approval or decline is usually received within seconds. Card deposits should not normally stay pending for more than a few minutes.
Interac (Canadian players) — usually 20–60 seconds once you complete the transfer in your banking app; the timing depends on when you finish the transfer on your side. Unpaid Interac requests expire 48 hours after creation.
E-wallets (Skrill, Neteller) — usually within minutes once the transaction is approved.
Paysafecard — instant or within a few minutes once the payment is authorised.
Bank transfers (Directa / local banks) — depends on you and your bank completing the payment. Unpaid requests expire after: Chile (BCI, Banco Estado, Santander, Banco de Chile) 24 hours; Ecuador (Banco Guayaquil) 25 hours; Mexico SPEI 43 hours; Mexico OXXO 4–5 days.
While your deposit is being processed, it appears as Pending in your transaction history — this means it is still being handled by the payment provider. In rare cases a technical issue on the provider's side can delay this, so please allow up to 24 hours (43 hours for SPEI, 5 days for OXXO) before taking any action.
If the deposit status shows as Declined, and the funds were taken from your account, they will be returned automatically. Please note that the refund is processed by the payment provider and may take up to 2–3 days to appear back in your account.
In case of a declined deposit, the funds never reach the casino — the decline and any refund are handled entirely on the payment provider's side.
If more than 24 hours have passed (43 hours for SPEI, 5 days for OXXO) and the deposit has still not been credited, follow the steps below:
Step 1 — Verify the Transaction
Check whether the funds have been debited from your selected payment method — via your bank account, e-wallet, or card statement.
If the funds have not been debited, the issue may lie with your bank or payment provider. Contact them directly.
If you're unsure, check for any confirmation emails or transaction IDs that confirm processing.
Step 2 — Contact Customer Support
If the funds have been debited but the deposit has still not been credited to your casino account after 24 hours, contact our customer support team via Live Chat.
To help us track the transaction with the payment provider, please provide a screenshot from your payment provider showing the unique transaction ID. This will allow us to investigate and resolve the issue faster.
