If you see the message "Maximum bonus usage exceeded" while trying to activate a free spins promotion, this usually means the promotion has already been claimed and the free spins have been credited to the associated game.
What should you do next?
Check the game — Open the specific game linked to the promotion and check if your free spins are available.
Restart the game — If the spins are not visible, try clearing your browser's cache and cookies, then reopen the game.
Understanding the 30-day cooldown
This promotion has a 30-day cooldown based on the date of your last activation — not the date you received the email. Receiving a new promotional email does not reset or bypass the cooldown. If your last activation was less than 30 days ago, you will need to wait until the full 30 days have passed before claiming again, regardless of when the new email arrived.
If you believe you have not previously activated this promotion and are still seeing this message, a live agent can check your account — let us know if you'd like to be connected.
