If you claimed a bonus and it hasn’t been credited to your account, it’s important to first review the Terms and Conditions of the promotion. Bonuses may not apply automatically if specific conditions have not been met.
Common reasons a bonus may not be credited:
- The promotion is limited to one account per household or IP address
- You did not meet the minimum deposit requirement
- Your account balance is above the threshold required for claiming the bonus
- The promotion expired or is not valid at the time of your deposit
- The bonus was claimed outside the valid timeframe
What to Do Next:
- Double-check the promotion’s Terms and Conditions.
- If everything seems in order, contact our customer support team:
- Use live chat or email
- Include a link to the promotion page
- Attach a screenshot of the offer if available
This information will help our team resolve your issue as quickly as possible.
