If you run into a technical problem on our platform — a loading or access issue, a game malfunction, or a discrepancy in a payout — start with the troubleshooting steps below before contacting support.
Step 1 — Clear your browser's cookies and cache
Clearing cookies and cache resolves most loading and access problems.
Google Chrome
- Click the three dots in the upper-right corner.
- Select "More tools" → "Clear browsing data."
- Choose the time range and check "Cookies and other site data" and "Cached images and files."
- Click "Clear data."
Mozilla Firefox
- Click the three horizontal lines in the upper-right corner.
- Select "Options" → "Privacy & Security."
- Under "Cookies and Site Data," click "Clear Data."
- Check "Cookies and Site Data" and "Cached Web Content," then click "Clear."
Safari (Mac)
- Click "Safari" in the upper-left corner.
- Select "Preferences" → "Privacy" tab.
- Click "Manage Website Data" → "Remove All."
Microsoft Edge
- Click the three dots in the upper-right corner.
- Select "Settings" → "Privacy, search, and services."
- Under "Clear browsing data," click "Choose what to clear."
- Select the time range and check "Cookies and other site data" and "Cached images and files."
- Click "Clear now."
Step 2 — Restart your device
Restart your device, then log in and try again.
If the issue persists
Contact our Customer Support team via live chat or email.
To help us resolve it faster, please provide:
- A screenshot of the error, malfunction, or payout issue
- The date and time the problem started
- The error number or message, if shown
- Your device and browser (for example: Windows PC with Chrome, iPhone with Safari)
This information lets our support team diagnose and fix the issue more efficiently.
