What Happens During Self-Exclusion:
- You will be unable to log in to your account
- You cannot deposit, bet, or withdraw funds
- You will be removed from marketing communications. Please note this may take up to 48 hours to take effect — during this time you may still see generic advertising that is not sent directly to you. We also encourage you to unsubscribe from any other gambling-related mailing lists.
- Any other accounts you hold with us will also be closed. If you are aware of any additional accounts, please share the usernames with Customer Support so they can be closed as quickly as possible.
- We will use reasonable efforts to identify and close any new accounts opened in breach of your self-exclusion.
How to Activate Self-Exclusion:
- Log in to your account
- Click your profile icon (top right corner)
- Go to Account Settings and select "Responsible Gaming"
- Choose "Self-Exclusion" from the available options
- Select your preferred exclusion period:
- 6 months
- 1 year
- 2 years
- 5 years
- Indefinitely (permanent)
- Confirm the request
Once submitted, you will receive a confirmation that your account has been excluded for the selected duration.
Important: Permanent (Indefinite) Self-Exclusion
A permanent / indefinite self-exclusion cannot be reversed and the account cannot be reopened. Please consider this carefully before confirming.
Need Assistance?
- Contact our Customer Support team via live chat or email — they can apply self-exclusion for you and provide access to additional responsible gambling resources
- If you feel you need further support, we strongly encourage you to contact a specialist organisation such as Gamblers Anonymous: https://www.gamblersanonymous.org/ga/
