Yes. VIP members receive priority support as part of their loyalty benefits.
Priority Chat Access
VIP players receive priority placement in live chat queues, resulting in faster support response times compared to standard players.
Dedicated VIP Manager
Upon reaching Platinum or Black VIP status, you will be assigned a personal VIP manager.
Your VIP manager will introduce themselves shortly after your status upgrade and can assist with:
Personalised offers and exclusive deals
Expedited support requests
Account-specific queries
How to Reach Your VIP Manager
Open the live chat window and request to be connected with a VIP account manager or representative. You will be transferred to an available VIP manager.
Note: A dedicated VIP manager is available from Platinum tier and above. Gold tier and below receive priority queue placement but are not assigned a personal manager.
