Internal Complaint Process
If you have any concerns or complaints, we encourage you to first go through our internal complaint resolution process. You can do this by sending an email and our dedicated team will review your case and work towards a fair resolution.
Escalating a Complaint
If you are not satisfied with the outcome of our internal complaint process, you have the option to escalate your complaint to an independent authority:
eCOGRA – our ADR provider, a third-party dispute resolution service for fair gaming practices.To submit a dispute, complete the dispute form available here: eCOGRA Dispute Form - https://ecogra.org/contact-us/
Malta Gaming Authority (MGA) – The regulatory body overseeing our casino. You can reach out for support by visiting the MGA's dedicated online gaming support page here: MGA Online Gaming Support or by contacting them via email at [email protected].
We recommend utilizing these external channels only if you have first attempted to resolve your issue through our internal complaint process.
