If your registration bonus has not appeared, follow the steps below to resolve the issue.
Troubleshooting Steps
Step 1 – Verify Your Email Address
Make sure you have clicked the confirmation link sent to your inbox. Your bonus is only activated after your email is verified.
Step 2 – Check Your Account Balance (for bonus balance offers)
- Go to your Profile
- Check your Total Balance to see if the bonus has been credited
Step 3 – Refresh Your Account
Bonuses may take a short time to appear. To speed this up:
- Refresh the page, or
- Log out and log back in
Step 4 – Check the Game (for free spins offers)
If your offer includes free spins:
- Open the eligible game specified in your promotion
- Wait up to 2–3 minutes for the free spins to load
- Note that free spins will only appear inside the designated game
Important: Not All Sign-Up Offers Include a Registration Bonus
Some promotions provide only a deposit bonus for your first deposit, rather than a no-deposit registration bonus or free spins.
Always check the webpage or promotion details where you saw the offer to confirm which bonus you are eligible for.
