If you'd like to regain access to a closed or deactivated account, please:
- Request to be transferred to Customer Support through our live chat, or
- Send us an email, and our team will guide you through the process and any requirements needed to reactivate your account.
Important exceptions
- Permanent / indefinite self-exclusion cannot be reversed. Accounts closed under a permanent self-exclusion cannot be reopened.
- Time-limited self-exclusion or time-out (e.g. 6 months, 1 year) cannot be lifted early. Access is restored only once the selected period has ended.
- Accounts temporarily restricted pending a Responsible Gaming review remain restricted until our Player Protection Team has completed the review. They will contact you once it is complete or if any further information is required.
