Your account may be temporarily or permanently blocked for security, verification, or regulatory reasons. This measure is taken to protect your account and ensure compliance with our Terms and Conditions.
Common Reasons for Account Blocking
Verification Required (KYC)
Your account may be restricted if identity verification documents are missing, incomplete, or under review.
Security Concerns
Unusual activity, multiple failed login attempts, or suspected unauthorized access may trigger a temporary block.
Temporarily Blocked Due to Multiple Login Failures
If your account has been temporarily blocked as a result of multiple consecutive login failures, please note the following:
- The block will reset automatically, and you will be able to try logging in again after 10 minutes.
- Ensure you’re using the correct email address and password.
- If you’ve forgotten your password, use the “Forgot Password” option to reset it.
Terms and Conditions Breach
Accounts may be blocked if there is a suspected violation of our rules, including bonus abuse, multiple accounts, or third-party payments.
Responsible Gaming Measures
Your account may be restricted if a self-exclusion, time-out, or responsible gaming limit has been activated. Please note that increasing or removing a limit only takes effect after a 24-hour cooling-off period, so the previous limit continues to apply during that time.
In some cases, an account may also be temporarily restricted while our Player Protection Team carries out a Responsible Gaming review. This is a standard supportive measure and not a penalty. While the review takes place:
- The restriction stays in place until the review is complete
- Our Player Protection Team will contact you once it is finished, or if any further information is needed
- Our Responsible Gaming tools (deposit limits, loss limits, time-outs, self-exclusion) remain available to you at any time
If you have questions about a Responsible Gaming restriction, our Customer Support team is available 24/7 via live chat or email.
Payment or Compliance Review
Transactions may trigger internal security or regulatory checks.
What Should I Do?
If your account is blocked:
- Check your email inbox for any communication from us requesting additional information or documents.
- Submit any required verification documents promptly.
- Contact our support team for clarification if needed.
Our team will review your case and guide you through the next steps.
